IT Support Assistant

JOB ANNOUNCEMENT

Company:  International Archaeology, LLC (IA)

Position Title:  IT Support Assistant

Position Status:  Half-time to Full-time (Non-Exempt)

Location:  Honolulu, Hawai‘i

Company Description

International Archaeology, LLC (IA) is an equal opportunity employer that provides a full range of archaeological and cultural resource management services to private businesses; federal, state, county, and territorial government and Defense Department agencies; educational institutions; and individuals.  Our experienced staff of archaeologists and cultural preservation professionals have an outstanding record of achievements.  We provide services to clients throughout Hawai‘i, the Pacific Basin, and East Asia, from our main office in Honolulu, and a branch office in Guam that serves the Mariana Islands and locations throughout Micronesia.  IA is committed to serving our community, and one of the main aims of our work is stewardship of cultural resources – ensuring they will be available for future generations.

Position Summary

International Archaeology, LLC is seeking an IT Support Assistant to join our team.  This position involves assisting the IT Manager and specialty IT contractors with a variety of tasks within a small IT department. Duties include assisting with on-site IT, standards-based cybersecurity tasks, information security policy, inventory and records, record keeping to support a departmental budget.  Minimally half-time position, non-exempt; based on performance, fit, and company needs there is the potential for a full-time position.

Essential Job Duties and Functions

• Report to the IT Manager and coordinate with outside IT contractors
• Assist with cybersecurity standards compliance (NIST 800-171, Cybersecurity Maturity Model) to include compliance-related record keeping and assisting with implementing security controls
• Assist with updating IT policies
• Document decision-making processes
• Coordinate training of all staff on IT policies and cybersecurity standards
• Conduct departmental bookkeeping and track departmental expenditures at the direction of the IT Manager
• Provide on-site IT support by maintaining existing hardware and software, supporting users with common problems, and purchasing small replacement items
• Help author instructional documents for common workflows or tools
• Maintain accurate inventory for equipment, software licenses, and subscriptions
• Use Google Workspace to manage tasks and communicate with team members
• Additional duties as assigned

Requirements

• High school diploma or equivalent required
• One year of experience doing similar duties and some technical IT experience
• Good oral and written communication skills
• Understanding of Microsoft Windows, Android, iOS, networking and basic cybersecurity practices
• Solid proficiency in Google Workspace, Excel, Word, and Adobe Acrobat
• Must pass a background check.
• Must be a U.S. resident or have a valid U.S. work permit.
• Three strong references

To Be the Best Fit We Seek Someone With

• High level of professionalism
• Great attention to detail
• Familiarity with industry best practices and professional standards
• Strong analytical and problem-solving skills
• Strong organization and follow-through skills
• The ability to prioritize tasks, multi-task and meet deadlines
• Strong ability to work both independently and well as part of a team
• A willingness to learn and take the initiative on a variety of tasks and projects
• A positive attitude
• The ability to be flexible and adaptable to changes within the position and company
• Experience with ArcGIS Collector, ArcGIS Pro, ArcGIS Online, Microsoft Access, SQL, or Python is a plus
• Experience with cloud-based business applications such as project communication (e.g. Slack, Asana), expense tracking, ticketing, e-signatures, workflow management, project management is a plus
• Experience with information security topics (Controlled Unclassified Information, Personally Identifiable Information, Federal Contract Information, cybersecurity incidents, encryption, risk mitigation, legal liability) is a plus
• Experience with Mobile Device Management software is a plus

Compensation and Benefits

• Starting wage is between $22-$27/hour, commensurate with experience.
• Paid employee health plan (medical, dental, prescription drug, and vision), if at least half-time
• Eligible for 403b retirement program
• Eligible for parental leave after one year
• Eligible for Flexible Spending Account
• Paid Time Off (vacation and sick leave)

Job Type

• Half-time, non-exempt, with room to grow

Schedule

• Monday to Friday half-days; on-call for emergencies

Ability to Commute/Relocate

• Must live on O‘ahu or planning to relocate before starting work (Required)

Contact

Please submit a letter of interest and résumé (including three references) to TRieth@iarii.org and Businessoffice@iarii.org.  Closing date:  open until filled.